1. Who We Are
JDS Socialsync S.L. is a digital marketing and social media agency based in Marbella, Spain. We provide consulting, creative strategy, content management, advertising services, and sell digital products through our website and checkout platforms like ThriveCart.
This Privacy Policy applies to all data collected through our:
•Website: www.socialsyncflow.com
•Client onboarding forms
•Digital product store and checkout process
•Email communication
•Any other platform owned or operated by JDS Socialsync S.L.
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2. Information We Collect
We collect personal and non-personal data for lawful, specified purposes:
A. Information You Voluntarily Provide
•Full Name
•Email Address
•Phone Number
•Company or Business Name
•Billing Address
•Shipping Address (if applicable)
•Business details (budget, goals, size, etc.)
•Content preferences
•Support inquiries or messages
•Payment details (processed securely via Stripe, PayPal, or similar)
B. Automatically Collected Information
•IP Address
•Device Information
•Browser Type
•Language Preferences
•Access times
•Pages viewed
•Clickstream data
•Location data (via IP address or browser)
C. Cookies and Tracking Technologies
We use cookies, beacons, pixels, and other tracking technologies to improve user experience, remarket to potential customers, and analyze performance. You may disable cookies through your browser settings, but this may impact site functionality.
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3. How We Use Your Information
We process your data lawfully and for specific purposes, including to:
•Provide and fulfill our services
•Deliver purchased digital products
•Process payments securely
•Personalize your experience on our website
•Respond to inquiries and customer service requests
•Send transactional communications (e.g. cart reminders, limited-time offers, order updates — even if a purchase wasn’t completed)
•Send marketing and promotional communications (e.g. newsletters, upsells, cross-sells — only with your explicit consent)
•Deliver invoices, receipts, and service-related updates
•Track website performance and behavior for analytics
•Enforce terms, prevent fraud, and comply with legal obligations
We never sell your personal data and process only the minimum information necessary to deliver our services. All data is handled confidentially.
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4. Legal Basis for Processing (GDPR Compliance)
We rely on the following legal bases:
•Contract – to fulfill our obligations related to your purchases or services
•Legitimate Interests – to send transactional or service-related messages (e.g. cart follow-ups), improve our services, and manage internal operations, provided these interests do not override your rights
•Consent – required for all promotional marketing messages; consent must be given freely and explicitly
•Legal Obligation – where necessary for compliance with tax, accounting, or legal regulations
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5. Who We Share Your Information With
We only share your data with trusted service providers and legal entities when necessary:
•Third-party tools and platforms including:
•Email marketing (e.g. Flodesk, MailerLite)
•Payment processing (e.g. Stripe, PayPal)
•Analytics (e.g. Google Analytics)
•Contractors or internal team members working under confidentiality agreements
•Legal or governmental authorities when required by law
All third-party platforms are vetted for GDPR compliance and data protection.
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6. Data Retention
We retain your data only for as long as necessary to:
•Deliver purchased services or products
•Meet legal and tax requirements
•Analyze past business performance and transactions
Unless legally required to retain it longer, personal data is securely deleted or anonymized after a maximum of 7 years.
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7. Your Privacy Rights
Depending on your location, you may have the right to:
If you’re in the EU/UK (under GDPR):
•Request access to your data
•Request corrections or deletions
•Withdraw consent at any time
•Object to or restrict processing
•Request a copy of your data (data portability)
If you’re in California (under CCPA):
•Know what data we collect and how we use it
•Request deletion of your personal data
•Opt out of data “sale” (we do not sell personal data)
•Be free from discrimination for exercising your privacy rights
To exercise any of these rights, contact us at
[email protected] with your request. We respond within 30 days.
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8. How We Protect Your Data
We implement strong security measures, including:
•SSL encryption across our website
•Secure servers and hosting with firewall protection
•Role-based access restrictions
•Regular updates and vulnerability monitoring
•Encrypted payment gateways and secure access logs
While no system is 100% immune to threats, we take all reasonable measures to keep your data safe. If you suspect a data breach, please contact us immediately at
[email protected].
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9. Email Communication Policy
Transactional Emails (No Additional Consent Required)
When you enter your email during checkout or product browsing, we may send:
•Cart reminders
•Expiring offers
•Purchase-related updates
•Digital product access links
•Support and delivery information
These are essential communications and are sent under the legal basis of legitimate interest or contractual necessity.
Marketing Emails (Consent Required)
We only send newsletters, promotional offers, upsells, or cross-sells if you have explicitly opted in by ticking the marketing box during checkout or signup.
You may unsubscribe anytime by:
•Clicking the “unsubscribe” link in any marketing email
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10. Children’s Privacy
Our products and services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If you believe a child has submitted personal data, contact us immediately to have it deleted.
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11. International Data Transfers
If you are located outside of Spain, your personal data may be processed in Spain or by service providers in other countries. We use safeguards such as Standard Contractual Clauses (SCCs) to ensure data protection when transferring internationally.
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12. Third-Party Tools & Links
Our website and digital materials may contain links to external sites or use third-party tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies independently.
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13. Updates to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We’ll always indicate the latest update date at the top of the policy. Continued use of our services indicates agreement to the latest version.
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14. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your data, you may contact us at:
🌍 Website: www.socialsyncflow.com
🏢 Company Name: JDS Socialsync S.L.
📍 Location: Marbella, Spain
