This Privacy Policy explains how JDS SOCIALSYNC SL (trading as SocialSync Flow) collects, uses, stores and protects your personal data when you visit https://agency.socialsync-flow.com or interact with us in any way connected to our agency services.
We act as the data controller for the personal data we process through this website. That means we decide why and how your data is used and we are responsible for keeping it safe.
Our details are:
If you have any questions about this policy or how we handle your data, you can reach us at the email above and we will respond within thirty days.
This policy applies to personal data collected through:
Purchases of digital products such as memberships and courses are handled on separate websites with their own privacy policies. Where this website links to those sites, the privacy policy of the destination site will apply from the moment you arrive there.
We only collect the personal data we genuinely need. Depending on how you interact with us, this includes:
Under the EU General Data Protection Regulation and the Spanish Organic Law on Personal Data Protection, we are required to have a lawful basis for processing your data. The bases we rely on, and the purposes for which we use your data, are:
Legal basis: steps taken at your request before entering into a contract. We use the data you submit through enquiry forms or send by email to understand your needs, prepare a tailored proposal and arrange a discovery call.
Legal basis: performance of a contract. Once you sign our Service Agreement, we use your data to deliver the services agreed, manage the project, communicate with you and invoice you.
Legal basis: your consent, which you can withdraw at any time. We only send marketing emails to people who have opted in. Every email we send includes a one-click unsubscribe link.
Legal basis: legal obligation. Spanish law requires us to retain invoices, tax records and certain business correspondence for set periods. We will keep your data for as long as we are legally required to and no longer.
Legal basis: our legitimate interests in running and growing our business. We use aggregated and anonymised analytics to understand how people use our site and where we can improve. We balance this interest against your privacy rights and we never use this data in ways that would override those rights.
Legal basis: our legitimate interests. We may use data to investigate suspected fraud, abusive behaviour or breach of our Terms and Conditions, and to enforce or defend our legal rights.
We do not sell your personal data. We never have and we never will.
We share your data with a limited number of trusted third parties who help us run the business. These are bound by contract to protect your data and to use it only for the purposes we instruct. Our processors include:
We may also share data where we are legally required to do so, for example with tax authorities, regulators, courts, or law enforcement, or where it is necessary to protect our rights, property or safety, or the rights, property or safety of others.
We are based in Spain and most of our processors operate within the European Economic Area. Some of the providers we use are based in the United States or other countries outside the EEA. Where data is transferred outside the EEA, we make sure one of the following protections is in place:
You can ask us for more detail on the safeguards in place for any specific transfer by contacting us at the email above.
We only keep your personal data for as long as we need it. The exact period depends on the type of data and the reason we hold it:
Data protection law gives you a set of rights over your personal data. You can:
To exercise any of these rights, email us at [email protected]. We aim to respond within thirty days. We may need to verify your identity before we act, particularly for requests involving deletion or disclosure of data.
Cookies are small text files placed on your device when you visit a website. We use them to make the site work properly, to understand how visitors use it and, where you give consent, to measure the performance of marketing campaigns.
The cookies we use fall into four categories:
You can manage your cookie preferences through the consent banner the first time you visit the site and at any time afterwards through the cookie settings link in the website footer. You can also block or delete cookies in your browser settings, though this may affect how the site works.
We take the security of your personal data seriously. We use industry-standard technical and organisational measures including encryption in transit, access controls, password managers, two-factor authentication on our business tools and routine reviews of who has access to what.
No system is one hundred percent secure. If a personal data breach happens that is likely to result in a risk to your rights and freedoms, we will notify the Spanish Data Protection Agency within seventy-two hours of becoming aware of it and we will notify you directly where the law requires us to.
Our website and services are not directed at children under the age of sixteen. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it.
Our website contains links to other websites, including our own product sites for The Social Suite and the 90-Day Growth Engine, as well as third-party platforms such as Instagram, TikTok and YouTube. This Privacy Policy only applies to our own agency website. We are not responsible for the privacy practices of any third-party site, and we recommend you read the privacy policy of any site you visit.
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of the page. If the changes are significant, for example if we introduce a new processing purpose, we will notify you by email or through a clear notice on the website before the change takes effect.
If you have any questions, concerns or requests about this Privacy Policy or how we handle your data, email us at [email protected] or write to us at our registered address above. We aim to resolve any concern directly. If you are not satisfied with our response, you have the right to complain to the Agencia Española de Protección de Datos or your local data protection authority.