Welcome to https://agency.socialsync-flow.com (the "Site"). The Site is owned and operated by JDS SOCIALSYNC SL (CIF B19752872), a company incorporated in Spain with its registered office at Urb. Cancela de la Quinta, Edificio 1, C. Agua Marina, Local 1-2, 29670 Marbella, Málaga, Spain, trading as SocialSync Flow ("we," "us," "our").
These Terms and Conditions govern your use of the Site and any free content, lead magnets, contact forms, consultation requests, newsletter sign-ups and other interactions you have with us through this Site. By using the Site you agree to be bound by these Terms. If you do not agree, you should stop using the Site.
These Terms cover:
These Terms do not cover:
This Site is primarily intended for business users including company directors, founders, marketing leads and self-employed professionals enquiring about our agency services. You confirm that you are at least eighteen years old and that you have the authority to enter into agreements on behalf of any business you represent.
Agency Services. The social media management, content creation, strategy and paid advertising services we provide to clients under a signed Service Agreement.
Client. A business or individual who has signed a Service Agreement with us for paid Agency Services.
Content. All text, images, videos, graphics, audio, code, designs and other material made available on the Site or through our communications.
Service Agreement. The separate written contract signed between us and a Client setting out the scope, fees, term and other terms of the paid Agency Services.
User, you, your. Any visitor to or user of the Site.
We work hard to keep the Site available and running smoothly, but we do not guarantee that it will always be accessible, uninterrupted or free from errors. We may suspend, withdraw or restrict access to all or any part of the Site for business or operational reasons. Where possible we will give reasonable notice, but we are not required to.
You are responsible for:
You agree not to:
We reserve the right to suspend your access to the Site, with or without notice, if we reasonably believe you have breached these Terms.
All Content on the Site, including the SocialSync Flow name, logo, design, layout, copy, photography, videos, frameworks, methodologies, case studies, lead magnets and downloadable resources, is owned by us or our licensors and is protected by Spanish, European and international intellectual property law.
You may:
Without our prior written permission you must not:
If you want to use any of our Content in a way not permitted above, ask us first. We are usually happy to talk.
If you send us anything through the Site, by email or by any other channel, including feedback, ideas, suggestions, testimonials, content for case studies, screenshots or before-and-after metrics, you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, adapt and publish that material for the purposes of running and marketing our business. You confirm that anything you submit is your own work or that you have the right to share it with us.
Submitting an enquiry through the Site, requesting a proposal or booking a discovery call does not by itself create a contract between you and us for Agency Services.
A contract for paid Agency Services only comes into effect when you and we have both signed a written Service Agreement. Until then, either side is free to walk away with no obligation, other than the obligations set out in these Terms, our Privacy Policy and any specific written commitments we have made.
Any quote, proposal or estimate we provide is valid for fourteen days from the date we send it unless we expressly state otherwise. Quotes may be withdrawn or revised within that period if the scope of the work changes or if we identify factors that materially affect the price.
We share a lot of free content through the Site, our newsletter, our YouTube channel and social media. This includes guides, frameworks, downloadable resources, case studies, video tutorials and posts. This content is provided for general information and education only.
Important things to understand about our free content:
By using our free content you accept that you do so at your own risk and that you are responsible for your own business decisions.
If you sign up to our newsletter or opt in to receive marketing communications from us, you consent to us sending you emails, broadcasts and occasional offers about our services, content and products.
Every marketing email we send includes an unsubscribe link. You can withdraw consent at any time and we will stop sending you marketing emails. We may continue to send you operational messages where there is a separate legal basis, for example to confirm an enquiry, deliver a download you requested or respond to a question you have raised.
Some of our content on Instagram and other platforms invites you to comment a keyword (for example SUITE, BLUEPRINT, HOOK, BINGE, ENGINE, AUDIT or COVER) to trigger an automated direct message reply. By commenting a keyword you consent to receive that automated reply and any follow-up direct messages connected to the topic you asked about, delivered through ManyChat or a similar tool. You can stop receiving those messages at any time by replying STOP or by following the instructions in the message.
The Site and all Content on it are provided on an "as is" and "as available" basis. To the fullest extent permitted by law we exclude:
We do not guarantee any specific business, marketing, financial or social media result from your use of the Site, our free content or our Agency Services. Where Agency Services are concerned, our position on results is also set out in the relevant Service Agreement.
In particular, we are not responsible for:
The Site may contain links to third-party websites, tools, products and services, including affiliate links where we may earn a commission if you make a purchase. The inclusion of any link does not imply our endorsement of that site or service.
We are not responsible for the content, accuracy, opinions, products or services of third-party sites. Your use of any third-party site is at your own risk and subject to the terms and privacy policy of that site.
Where we have an affiliate relationship with a provider, we will be clear about it in line with the rules on affiliate disclosure. We only recommend tools we genuinely use or have a strong reason to suggest.
To the fullest extent permitted by law, we are not liable for any loss or damage you suffer as a result of:
Nothing in these Terms limits or excludes our liability for:
Subject to the above, our total aggregate liability to you arising out of or in connection with these Terms and your use of the Site, whether in contract, tort, breach of statutory duty or otherwise, is limited to one hundred euros.
If you are a paying Client, our liability in respect of paid Agency Services is governed by the limitation and indemnification clauses of your Service Agreement, not by this section.
If you are accessing the Site as a consumer based in the European Economic Area, the United Kingdom or another jurisdiction with mandatory consumer protection laws, nothing in these Terms limits or excludes any rights you have under those laws that cannot be limited or excluded by contract.
Consumer rights such as the right of withdrawal apply, where they apply, to specific purchases. They do not generally apply to free use of a website, free downloads or unsolicited newsletter sign-ups. Where they do apply, for example to a purchase of one of our digital products, the terms of that purchase will explain how the right works and how to exercise it.
How we handle personal data is set out in our Privacy Policy, which forms part of these Terms by reference. By using the Site you confirm that you have read and understood our Privacy Policy.
Both you and we agree that any non-public information shared in the course of an enquiry, proposal or discovery call, including business strategy, revenue figures, client lists, internal challenges, pricing, frameworks and proposed scope, will be treated as confidential and used only for the purpose of evaluating whether to enter into a Service Agreement. This obligation continues whether or not a Service Agreement is ultimately signed.
We may update these Terms from time to time to reflect changes in the way we operate, the law or our services. When we do we will update the date at the top of the page. Your continued use of the Site after we publish changes means you accept the updated Terms. If a change materially affects your rights we will use reasonable efforts to bring it to your attention, for example through a notice on the Site or by email if you are a Client or newsletter subscriber.
These Terms, together with our Privacy Policy and any Service Agreement you have signed with us, are the entire understanding between you and us about your use of the Site. They replace any earlier representations, statements or agreements about the same subject matter, other than fraudulent representations.
If any part of these Terms is found by a competent court to be invalid, illegal or unenforceable, that part will be removed and the rest of these Terms will continue to apply.
If we choose not to enforce any right under these Terms on a given occasion, that does not mean we have given up the right to enforce it on another occasion.
You may not transfer or assign your rights under these Terms to anyone else without our prior written consent. We may transfer our rights and obligations under these Terms to another company, for example as part of a reorganisation or sale of the business, provided your rights are not adversely affected.
Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and us.
These Terms and any dispute arising from them or from your use of the Site are governed by the laws of Spain.
If you are a business user, you and we agree that the courts of Marbella, Málaga have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
If you are a consumer, you may bring a claim either in the courts of Marbella, Málaga or in the courts of the country where you live. You also have the right to use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to seek out-of-court resolution of any dispute relating to online services.
If you have any questions about these Terms or anything on the Site, get in touch: