Privacy Policy
1. Who We Are
The Social Suite is operated by:
JDS SOCIALSYNC S.L.
CIF/NIF: B19752872
Registered office:
Urbanización Cancela de la Quinta
Calle Agua Marina, Edificio 1, Local 1-2
San Pedro Alcántara, Marbella
29670 Málaga, Spain
Email: [email protected]
For the purposes of applicable data protection law, including the General Data Protection Regulation (“GDPR”), JDS SOCIALSYNC S.L. is the controller of personal data processed in connection with The Social Suite.
2. What This Privacy Policy Covers
This Privacy Policy explains how we collect, use and otherwise process personal data when you visit our website, create an account, purchase or use a membership, use The Social Suite application, interact with our tools, participate in the community or communicate with us.
3. Information We May Process
Depending on how you use The Social Suite, we may process:
Account and contact information, such as your name, email address, profile details and membership information.
Business and brand information you provide, such as your business, niche, target audience, Content Pillars, Brand Voice, goals, offers and other Brand Profile information.
Content and planning information, including content ideas, hooks, captions, angles, Calendar entries, plans, notes and content you create or save.
Brand Knowledge and uploads, including documents, text, images, videos and other materials you choose to provide.
AI inputs and outputs, including prompts, information used to provide context and content generated through AI-powered features.
Usage and personalisation information, including relevant interactions with features and content you save, select, reject, refine or plan.
Monthly Review information, including Monthly Check-In responses and performance information, metrics or other information you choose to provide.
Community information, such as posts, comments and reactions.
Direct messages sent through The Social Suite.
Subscription and transaction information, such as your membership tier, subscription status, billing interval and payment-related identifiers received from payment providers.
Technical information, which may include IP address, browser or device information, session information and security or diagnostic information.
Analytics and marketing information, where applicable, including interactions, attribution information and conversion events.
4. Why We Process Your Information
We may use personal data where reasonably necessary to:
- create and manage your account and membership;
- provide the features you request;
- process and administer subscriptions;
- save your content, plans and preferences;
- operate and personalise AI-powered features;
- provide personalised recommendations;
- provide Monthly Reviews where included in your membership;
- operate community and messaging functionality;
- provide customer support;
- send service-related communications;
- send marketing communications where permitted;
- understand and improve our Services;
- measure marketing and conversions where permitted;
- protect the security and integrity of The Social Suite;
- prevent fraud or misuse; and
- comply with applicable legal obligations.
5. Legal Bases
Where the GDPR applies, we process personal data on one or more of the following legal bases:
Performance of a contract, where processing is necessary to provide your membership and the features you request.
Consent, where you have chosen to consent to optional processing, such as certain marketing, analytics or advertising activities.
Legitimate interests, where processing is reasonably necessary to operate, protect or improve The Social Suite and those interests are not overridden by your rights and interests.
Legal obligations, where we are required to retain or process information under applicable law.
6. AI and Personalisation
The Social Suite contains AI-powered features for activities such as social media strategy, planning, ideation and content creation.
When you choose to use an AI feature, relevant information you have provided to The Social Suite may be used as context to generate a more useful and personalised result.
Depending on the feature, this may include information about your business, audience, Brand Voice, Content Pillars, goals, offers, Brand Knowledge, previous content, Calendar or preferences.
AI features provided through the Social Suite platform may use Anthropic and OpenAI as AI service providers.
According to our platform provider, Stencil, member inputs processed through these built-in AI features are not used to train Stencil's models or the models of its AI providers. Stencil records token usage for billing purposes but does not retain the content members enter into these AI features for that purpose.
We may also use information about how you interact with Social Suite features, such as content you save, select, refine, reject or plan, to make future recommendations more relevant.
7. Monthly Reviews
Eligible members may receive personalised Monthly Reviews.
Authorised Social Suite team members may access relevant account information where necessary to prepare and review these recommendations.
This may include information from your Brand Profile, Monthly Check-In, goals, offers, Calendar, relevant content activity and performance information you choose to provide.
8. Community and Messages
If you participate in community features, we process the posts, comments, reactions and other information you choose to submit.
If you use direct messaging, we process those messages to provide the messaging functionality.
Direct messages are not publicly visible to other members, but they are not intended to be end-to-end encrypted. Authorised personnel and service providers may have technical access where reasonably necessary for operation, support, security or legal compliance.
9. Payments
Payments and subscriptions are handled through payment service providers such as Stripe.
These providers process payment information according to their own privacy and security practices.
We may receive and retain information necessary to administer your subscription, such as customer or subscription identifiers, membership information, transaction status and billing information.
10. Emails
We use Flodesk for marketing emails and related email communications.
Transactional emails relating to The Social Suite may be delivered using Resend through our application platform.
If you receive marketing communications from us, you can unsubscribe using the unsubscribe option provided in the email.
We may still send communications that are necessary to administer your account, membership or use of the Services.
11. Analytics and Advertising
We use or may use analytics and advertising technologies to understand how our website and Services are used, improve The Social Suite, measure conversions and evaluate our marketing.
Depending on the relevant website, application and current configuration, these technologies may include Meta advertising and conversion technologies, Fathom Analytics, ProveSource, PostHog and Google Analytics.
PostHog is used within the application platform for product analytics, including member sign-up and activity events. In the current setup this processing takes place on the server side through our platform provider and is tied to your account rather than to cookies or identifiers in your browser. It is therefore not controlled through the cookie settings on our website.
We may use browser-based technologies as well as server-side conversion measurement, including Meta Conversions API.
Depending on the technology and event, information processed may include interactions with our Services, browser or device information, IP address, attribution information and conversion events.
Where consent is required by applicable law, optional analytics and advertising technologies are used subject to the relevant consent choices.
12. Cookies and Similar Technologies
We use cookies, local storage and similar technologies to operate our Services and, where applicable, for analytics and advertising.
Essential technologies may be necessary for functions such as authentication, security and preferences.
Optional technologies are managed through the applicable consent controls where required.
For more information, please see our Cookie Policy.
13. Service Providers
We use third-party service providers to operate and provide The Social Suite.
Depending on the functionality used, these may include:
Stencil – application platform and infrastructure provider;
Cloudflare – hosting, database and file storage infrastructure;
Resend – transactional email delivery;
Anthropic and OpenAI – AI functionality;
PostHog – product analytics, including application activity and sign-up events;
Stripe – payment and subscription processing;
Flodesk – email marketing and related communications;
Meta – advertising and conversion measurement where used;
Google – analytics and related technologies where used;
Fathom Analytics – website analytics where used;
ProveSource – website functionality and marketing-related technology where used; and
other providers described in this Privacy Policy or Cookie Policy where relevant.
These providers process personal data according to their respective roles and applicable contractual arrangements.
14. International Data Transfers
The Social Suite is operated from Spain, but some of our service providers process personal data outside the European Economic Area, including in the United States.
Our application platform provider, Stencil, is based in the United States. The Social Suite's application data is hosted using Cloudflare infrastructure and is not restricted to an EU-only region.
Where personal data is transferred outside the European Economic Area and applicable law requires transfer safeguards, appropriate safeguards are used, including Standard Contractual Clauses where applicable.
15. How Long We Keep Information
We keep personal data for as long as reasonably necessary for the purposes for which it was collected, including to provide The Social Suite, maintain appropriate business and security records and meet applicable legal, accounting, tax or dispute-resolution requirements.
The appropriate retention period depends on the type of information, why it is processed and any applicable legal requirements.
When information is deleted from the active Services, residual copies may remain temporarily in technical backup or recovery systems. Our current application infrastructure may retain earlier database states for recovery purposes for up to 30 days.
Where information is no longer required, we delete or anonymise it subject to applicable legal and technical retention requirements.
16. Cancellation and Account Deletion
Cancelling your Social Suite membership does not automatically delete your account or personal data.
When a membership ends, access may be deactivated while account information remains stored in accordance with this Privacy Policy.
The Social Suite does not currently provide a self-service account deletion function.
If you would like to request deletion of your account and personal data, contact:
We may need to retain certain information where required or permitted by applicable law.
Following deletion from the active Services, residual database information may remain in technical recovery systems for up to 30 days before being removed through the normal recovery lifecycle.
17. Your Data Protection Rights
Depending on where you live and applicable law, you may have rights relating to your personal data.
Where the GDPR applies, these may include the right to:
- request access to your personal data;
- request correction of inaccurate personal data;
- request deletion in applicable circumstances;
- request restriction of processing;
- object to certain processing;
- receive certain data in a portable format;
- withdraw consent where processing is based on consent; and
- lodge a complaint with a competent supervisory authority.
To exercise your rights, contact:
As a Spanish business, our lead supervisory authority is the Agencia Española de Protección de Datos (AEPD).
18. Security
We take reasonable technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
No online service or method of electronic storage can guarantee absolute security.
19. Children
The Social Suite is intended for users aged 18 and over.
We do not knowingly offer memberships to children.
20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to The Social Suite, our processing activities, service providers or applicable requirements.
The current version will be made available through our website.
21. Contact
For privacy questions or requests:
JDS SOCIALSYNC S.L.
Registered office:
Urbanización Cancela de la Quinta
Calle Agua Marina, Edificio 1, Local 1-2
San Pedro Alcántara, Marbella
29670 Málaga, Spain
Email: [email protected]