Terms & Conditions
1. About The Social Suite
These Terms & Conditions (“Terms”) govern your purchase of and access to The Social Suite, including our website, application, memberships, community, AI-powered tools, content planning features, templates, educational resources, personalised reviews and related services (collectively, the “Services”).
The Social Suite is operated by:
JDS SOCIALSYNC S.L.
CIF/NIF: B19752872
Registered office:
Urbanización Cancela de la Quinta
Calle Agua Marina, Edificio 1, Local 1-2
San Pedro Alcántara, Marbella
29670 Málaga, Spain
Registered in the Registro Mercantil de Málaga:
Tomo 6636
Libro 5544
Folio 145
Hoja MA-173924
Inscripción 1ª
Email: [email protected]
By purchasing a membership, creating an account or using The Social Suite, you agree to these Terms.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to purchase or use The Social Suite.
You are responsible for providing accurate information when creating your account and purchasing a membership.
3. The Social Suite
The Social Suite is a social media strategy, planning, content creation and education platform.
Depending on your membership and the features currently available, The Social Suite may include content ideas, trend reports, planning and calendar tools, AI-powered tools, templates, courses and educational resources, community features, direct messaging, feedback, personalised features and Monthly Reviews.
Features vary by membership tier and may develop over time.
4. Memberships
The Social Suite offers different membership tiers, including Basic, Pro and Premium.
Memberships may be available on a monthly or annual basis.
The price, billing period and features included in your selected membership are shown before purchase.
Certain existing members may have promotional, founder, legacy or locked-in pricing. Where we have expressly granted such pricing, the applicable arrangement will continue subject to the conditions under which it was granted.
5. Starting Your Membership
Your membership begins immediately after successful payment and access to the applicable digital Services is provided immediately.
If you are a consumer with statutory withdrawal rights, those rights remain subject to applicable law as explained below.
6. Billing and Automatic Renewal
The Social Suite is a subscription service.
Unless cancelled, your membership automatically renews at the applicable monthly or annual billing interval.
The applicable subscription amount is charged using the payment method associated with your subscription.
Prices and the applicable billing interval are displayed before purchase.
If a payment cannot be completed, we may suspend or restrict membership access until the payment issue is resolved.
7. Cancellation
You may cancel your membership through the available subscription management options or, where necessary, by contacting us at [email protected].
Cancellation prevents future subscription renewals.
Unless applicable law requires otherwise, cancelling does not provide a refund for a billing period that has already been paid.
You will generally continue to have access until the end of the billing period already paid for, after which your membership access may be deactivated.
Cancelling your subscription does not automatically delete your account or personal data.
If you wish to request deletion of your account and associated personal data, contact [email protected].
8. Refunds and Consumer Withdrawal Rights
Except where required by applicable law, payments made for The Social Suite are non-refundable.
Consumers in the European Union, European Economic Area and other jurisdictions may have mandatory withdrawal or cancellation rights that cannot be excluded by these Terms.
For certain distance contracts, consumers may have a statutory withdrawal period, subject to applicable conditions and exceptions.
The Social Suite provides access immediately following successful payment. Where required by applicable law, any request or consent relating to beginning performance during a statutory withdrawal period will be handled as part of the applicable purchase process.
Nothing in these Terms excludes or limits a statutory consumer right that cannot lawfully be excluded or limited.
9. Changing Your Membership
Where available, you may upgrade or downgrade your membership.
The price and timing applicable to a membership change will be displayed when you make the change.
Changing your membership may change which features and resources you can access.
10. Your Account
Your account is personal to you.
You are responsible for maintaining the confidentiality of your login details and for activity performed through your account.
You may not sell, transfer or intentionally share your account access with another person unless expressly permitted by us.
If you believe your account has been accessed without permission, please contact us.
11. AI-Powered Features
The Social Suite includes AI-powered features that assist with social media strategy, planning, ideation and content creation.
Depending on the feature you choose to use, information from your account may be used as context to personalise the result. This may include information you have provided about your business, audience, brand, content, goals, offers, Brand Knowledge or preferences.
AI-generated outputs can contain errors or unsuitable suggestions. You are responsible for reviewing and deciding whether to use or publish any output.
AI-generated content does not constitute legal, financial, medical, tax or other regulated professional advice.
We do not guarantee that AI-generated outputs will be unique or that similar outputs will not be generated for other users.
12. Personalisation
Certain Social Suite features may use information you provide and information about your activity within the Services to make recommendations more relevant to you.
For example, information about content you create, save, select, refine, reject or plan may be used to improve future suggestions within your experience.
You remain responsible for your content, strategy and business decisions.
13. Monthly Reviews
Eligible memberships may include personalised Monthly Reviews.
To provide this feature, authorised Social Suite team members may review information relevant to preparing your review, including information you submit through your Monthly Check-In and relevant information from your Brand Profile, goals, offers, Content Calendar, content activity and performance information you choose to provide.
Monthly Reviews provide guidance and recommendations. They do not guarantee any particular social media or business outcome.
14. Community and Direct Messages
The Social Suite may allow members to publish posts, comment, react and communicate with other members.
You must not use these features to:
- harass, threaten or abuse another person;
- publish unlawful, defamatory or discriminatory material;
- spam or repeatedly solicit members;
- impersonate another person;
- violate another person's privacy or intellectual property rights;
- distribute malware or malicious material; or
- interfere with the security or operation of The Social Suite.
We may moderate or remove content that violates these Terms or applicable law and may restrict access in cases of serious or repeated misuse.
Direct messages are not publicly visible to other members. However, they should not be considered end-to-end encrypted private communications. Authorised personnel or service providers may be able to access communications where reasonably necessary to operate the Services, provide support, address security or safety issues or comply with legal obligations.
15. Content You Provide
You retain ownership of original content and materials you submit to The Social Suite.
You give JDS SOCIALSYNC S.L. permission to host, store, process and display that content to the extent reasonably necessary to provide the features and Services you choose to use.
You are responsible for ensuring that you have the necessary rights to content you upload.
16. Our Content and Intellectual Property
The Social Suite and its original content, branding, educational materials, templates, resources, frameworks and other proprietary materials are owned by or licensed to JDS SOCIALSYNC S.L.
Your membership gives you a limited, personal, non-exclusive and non-transferable right to use the materials made available through your membership for your own business and content creation, unless a particular resource states otherwise.
You may not resell, redistribute or commercially reproduce our paid membership materials or provide them to people who do not have the required access.
17. Third-Party Services
The Social Suite uses and may connect with third-party services that help us provide features such as payments, communications, AI functionality, analytics, advertising and other technical functionality.
Your use of a third-party service may also be subject to that provider's own terms and privacy practices.
18. No Guarantee of Results
The Social Suite provides tools, resources, education, feedback and recommendations intended to support your social media work.
We do not guarantee specific reach, engagement, follower growth, leads, sales, revenue, customers, virality or other business results.
Results depend on many factors outside our control, including your implementation, audience, offer, market and third-party social media platforms.
Testimonials and examples reflect individual experiences and are not guarantees of future results.
19. Suspension or Termination
We may suspend or terminate access where reasonably necessary because of non-payment, fraud, unlawful activity, security risks or a material or repeated breach of these Terms.
Where reasonably appropriate, we may provide an opportunity to resolve the issue before terminating access.
Nothing in this section affects mandatory consumer rights.
20. Changes to The Social Suite
We may update, improve, replace or discontinue individual features as The Social Suite develops.
Where applicable, changes affecting an active paid membership will be handled in accordance with mandatory consumer law.
21. Availability
We aim to keep The Social Suite available and functioning reliably, but we cannot guarantee uninterrupted or error-free availability.
Temporary interruptions may occur because of maintenance, updates, technical issues or services provided by third parties.
22. Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the extent permitted by law, you remain responsible for decisions you make based on educational materials, recommendations and AI-generated outputs and for content you choose to publish.
23. Changes to These Terms
We may update these Terms where reasonably necessary to reflect changes to The Social Suite, our business or applicable requirements.
Where required by law, we will provide appropriate notice of material changes.
24. Governing Law
These Terms are governed by the laws of Spain.
If you are a consumer, this choice of law does not remove any mandatory consumer protection available to you under applicable law.
25. Contact
JDS SOCIALSYNC S.L.
Registered office:
Urbanización Cancela de la Quinta
Calle Agua Marina, Edificio 1, Local 1-2
San Pedro Alcántara, Marbella
29670 Málaga, Spain
CIF/NIF: B19752872
Email: [email protected]